Common Questions

General

What is the Artslandia Box?

Artslandia Box invites Portland’s newest residents to audition our premium arts, culture, food, and heritage via carefully curated, luxury culture and lifestyle box. Each monthly subscription box features tickets for two to a rotating selection of premium arts performances in the city and rounds out the experience of Portland culture with museum tickets, VIP food and wine experiences, a visual art gallery, and a beautiful journal for written memories. Artslandia Box will also feature two heritage brand products, one artisan and one consumable. Subscribers will have all the components of a fabulous month of culture to share.

How often does the Artslandia box come?
Artslandia Box will be delivered to your front door on a monthly basis starting in September 2017.

What exactly comes in the Artslandia Box?
Each month Artslandia Box starts with tickets for two to one music, dance, or theater performance for use anytime throughout the current season. Along with that, we include passes to local museums, gardens, or cultural classes–quintessentially Portland experiences–plus VIP access to Portland’s coolest bars and restaurants with exclusive Artslandia Box tastings; local artisan treats; a mini art gallery, and more! For additional information, please visit our In the Box page.

What arts groups can I expect to see represented in the box?
Portland’s premier music, dance, and theater companies! Each month, Artslandia Box will feature a unique group! For more information, please visit our Arts Partner page.

Is Artslandia Box available in any other cities?
Not yet! The tickets offered in the Artslandia Box currently only serve residents of Portland, Ore. and surrounding areas. We are working swiftly on bringing Artslandia Box to other cities. Stay tuned!

Ticketing

So what’s the deal with these tickets?
Every month, your Artslandia Box will come with a ticket voucher for two tickets to attend a single performance of your choice from one of Portland's premier music, dance, and theater organizations. You can use your vouchers at any point during the 2017–2018 season.  

Do I get to decide which performance I attend?
Of course! You can use your vouchers at any time throughout the 2017–2018 season for the performance(s) of your choice. The shows offered are highly sought after, so reserve quickly to avoid sell-outs. Can't decide which show to see? We've got you covered with suggestions included in each box.

How do I redeem my tickets?
You can reserve your tickets for a particular show by calling the box office phone number listed on the vouchers. Tickets will be held at will call to retrieve the day of the show. You must present your ID and Artslandia Box vouchers at the box office to claim your tickets.

Am I guaranteed tickets to the show I want to see?
Tickets are subject to availability. If a show sells out before you reserve your tickets, you must choose a different show. In order avoid this, we recommend that you reserve tickets for your desired performance(s) as far in advance as possible.

What about seats?
Seating will be assigned at the box office’s discretion.

Do I have to use my tickets?
Of course not. But doing so is highly recommended! 

Can I sell my tickets?
No, tickets cannot be sold. This practice is strictly prohibited.

Accounts & Subscribing

I want an Artslandia Box subscription! How do I sign up?
Click here to apply for an Artslandia Box subscription now. Don’t wait, as we have a limited number of subscriptions available.

How much does an Artslandia Box cost?
An Artslandia Box subscription is $100 a month. Keep in mind that each box has a $300-$400 value and is packed with enough fun for two people! We offer discounts when buying three, six, twelve month (annual) subscriptions.

Are there any extra fees?
Nope! Shipping and handling are included in the monthly fee.

I just signed up! When can I expect to receive my first box?
Your first box will be shipped out when when you sign up. After that, boxes will be shipped by the 5th of each month.

Are boxes are currently sold out? Wondering when more will become available?
You'll know at checkout if we are sold out. We are currently doing our best to meet the high demand and working toward increasing our capacity. Sign up for our wait list here and we will notify you as soon as more boxes become available. 

Can I cancel if I change my mind?
An Artslandia Box subscription can be canceled at any time. However, in order to ensure that your subscription is suspended by the following month, cancellations must be received before the billing date on the 1st of the month. For example, you must cancel your subscription before November 1st to no longer receive your November box.

Billing & Payments

When will I be billed for my subscription?
As a monthly subscriber, you'll pay for your first box when you sign up. After that, you will be on a regular monthly billing cycle and charged on the 1st of each month following.

What payment methods can I use?
Artslandia Box accepts all major credit cards including Visa, Mastercard, American Express, and Discover as forms of payment.

By what day of the month do I have to cancel to avoid additional charges?
You must cancel your monthly subscriptions before the billing date of the 1st of the month to prevent charges toward the following month.

Can I return my Artslandia Box for a refund?
Unfortunately, we are unable to accept returns and/or provide refunds. If there is an issue with your Artslandia Box, please email us. We will get back to you with a solution as soon as possible.

Shipping

Do I have to pay for shipping?
Nope! Shipping & Handling is included in the monthly fee.

When will my box ship each month?
Your first box will ship out when you place your first order. After that, Artslandia Box will always ship out by the 5th of the month. An email notification will be sent out when your box is on its way.

Do I have to sign for my Artslandia Box? 
Nope! Artslandia Box is sent to your home via USPS and will be delivered with the rest of your mail.

Gifting

Can I gift an Artslandia Box?
Yes! We offer a limited number of gift subscriptions each month. Artslandia Box is a spectacular gift for friends & loved ones looking to add a bit of culture to their life. Gift subscriptions are available as a one-time purchase for either three or six consecutive months. If the recipient loves it––which, of course, they will––they will have to become a subscriber to keep the boxes coming. Give the gift of culture here.

I represent a corporation that would like to buy a large number of Artslandia Box gift subscriptions. What do I do?
For more information on corporate gifting, please email us and we will get back to you as soon as possible.